Resolve at first contact
Retrieve and verify answers from your knowledge base, help docs, tickets, files, and internal sources before responding.
Chat Support Agent
Transform Customer Support With Agentic AI
Meet a natural-language support agent that understands customer intent, retrieves trusted answers, and automates support workflows.
Elevate CX, reduce response times, and give agents more room for complex customer conversations.
Live support queue
Odin Support Agent
01
Customer asks about account access
02
Odin retrieves approved help article
03
Agent drafts answer with source context
04
Sensitive issue routed to human team
Instant answers with context
Respond from trusted customer, product, and policy knowledge without making agents search manually.
Smart routing
Human handoff
Resolution layer
Odin does not just chat. It creates tickets, updates records, routes exceptions, and keeps the conversation moving.
Built for modern customer operations
Natural-language support agent
RAG answers from trusted sources
Human handoff and ticket workflows
Capabilities
Support Automation That Resolves Work
Odin brings answer generation, ticket routing, and workflow automation into one customer support layer.
24/7 omnichannel coverage
Answer inbound questions across digital channels with consistent context and brand-safe responses.
Ticket automation
Classify, prioritize, route, resolve, and escalate tickets with customizable support workflows.
No-code chatbot builder
Launch an intent-aware support agent, customize the experience, and choose the right model for the task.
How it works
From Customer Question to Completed Resolution
01
Understand the request
Detect intent, customer context, urgency, and the systems needed to answer.
02
Retrieve the truth
Search approved sources with retrieval augmented generation and cite the right context.
03
Act or escalate
Resolve, create a ticket, route to a team, or hand off to a human agent when needed.
Integrations
Meet Customers Across Every Channel
Connect support agents to the customer systems, communication tools, and knowledge sources that already power your team.
Zendesk
Intercom
Slack
WhatsApp
Telegram
Knowledge bases
CRMs
Web widgets
Customer impact
Automation Anywhere Saw Support Transformation
100%
Support tickets addressed by Odin AI
10x
Increase in email support productivity
2700+
Tickets resolved monthly from 15+ locations
Enterprise support automation with guardrails.
- Guardrails keep answers on-policy and brand-safe
- Sensitive tickets can be routed to specialist agents or humans
- Enterprise security practices protect customer and employee data
- Workflow logs make support automation traceable and reviewable
Make support feel instant