Automation Anywhere

Introduces

'Odin AI'

Automation Anywhere

Introduces

'Odin AI'

Automation Anywhere

Introduces

'Odin AI'

Automation Anywhere

Introduces

'Odin AI'

To

To

Streamline Responses

Streamline Responses

For

For

Support Tickets

Support Tickets

100%

Support tickets are now addressed by Odin AI

10x

Increase in emails support productivity

2700+

per month

Support tickets resolved from 15+ locations across continents

Highlights

Automations

Odin’s Gen AI seamlessly integrated into Automation. Anywhere’s support workflow without disrupting their ecosystem, enhancing productivity and efficiency.

Email Support

Odin achieved a remarkable 90% reduction in email support workload and resolves tickets 100%
automatically, leading to quicker response times and
higher customer satisfaction.

Virtual Assistant

Odin maintained data privacy & security and served as a virtual assistant, generating responses, understanding messages, and escalating issues as and when required.

Smart Agents

With its API and 24x7 smart agents, Odin offers continuous support across time zones.

Our automation team started using Odin this year and are wowed by it! We see Odin’s capabilities as a powerful & central enabler of our AI strategy

Kapil Vyas

VP, IT & Information Security

Challenge

Automation Anywhere, a global leader in RPA solutions, uses a customer support system for their extensive network of 2000+ enterprise clients and over 100,000 users.


Their efficient bots successfully managed ticket requests, minimizing manual inputs. In their relentless pursuit of pushing the boundaries of efficiency and excellence, they sought to leverage a Gen AI solution to further optimize their pre-existing ticketing process and free up the support workforce to address more creative and complex workflows.

Highlights

Automations

Odin’s Gen AI seamlessly integrated into Automation. Anywhere’s support workflow without disrupting their ecosystem, enhancing productivity and efficiency.

Email Support

Odin achieved a remarkable 90% reduction in email

support workload and resolves tickets 100%

automatically, leading to quicker response times and

higher customer satisfaction.

Virtual Assistant

Odin maintained data privacy & security and served as a virtual assistant, generating responses, understanding messages, and escalating issues as and when required.

Smart Agents

With its API and 24x7 smart agents, Odin offers

continuous support across time zones.

Our automation team started using Odin this year and are wowed by it! We see Odin’s capabilities as a powerful & central enabler of our AI strategy

Kapil Vyas

VP, IT & Information Security

Our automation team started using Odin this year and are wowed by it! We see Odin’s capabilities as a powerful & central enabler of our AI strategy

Kapil Vyas

VP, IT & Information Security

This Is How Odin Does It

Ticket Submission and Initial Response

Customers submit support tickets to Automation Anywhere, describing their issues. Their system processes the ticket and forwards the extracted message to Odin API. With a rich knowledge base from diverse sources (PDFs, Office, JSON, HTML, XML, CommonMark, etc.), the API assesses the message and generates initial responses—acknowledgment, info, or detailed inquiries.

Iterative Conversations:

During the conversation, customers share more details, queries, or clarifications. Using natural language processing and context, the API generates and emails responses directly to customers, efficiently resolving tickets without human intervention.

Issue Resolution and Escalation:

Odin provides initial and contextual responses by its API and escalates the tickets to a human agent if necessary. This human touch has seldom been necessary other than in edge-case scenarios.

Learning and Improvement

In this journey, Odin learns from interactions and feedback, updating its knowledge for improved responses to customer inquiries. Moreover, Odin's API, including a web crawler, continuously scans the website for the latest information, bolstering response accuracy and relevance.

Human-Agent Interaction

The collaborative effort between the API and human agent ensures that complex issues are handled effectively, combining the efficiency of automation with no or the least amount of human touch.

Data Analysis and Insights

The company gathers valuable data from interactions, identifying common issues and customer satisfaction levels. These insights are instrumental in enhancing customer support strategies and guiding product improvements.

Continuous Iteration and Enhanced Experience

The company continually refines the API's responses and workflows based on real-world usage, contributing to an enhanced customer experience. Customers receive timely, accurate, and helpful support, solidifying brand loyalty and customer satisfaction.

Results

With a remarkable record of 100% automated ticket resolution and a 90% reduction in email support workload, the Odin AI revolutionizes Automation Anywhere's customer support.


It optimizes response time, freeing agents for complex queries, while adeptly managing multiple conversations and adapting through user feedback.

Odin AI is ready to

transform your business

Odin AI is ready to

transform your business

Odin AI is ready to transform your business

© 2024 Copyright One Realm, Inc

© 2024 Copyright getodin.ai

© 2024 Copyright getodin.ai